Holsteiner North America Terms and Conditions:

Customers agree to the following Terms and Conditions. All Orders are subject to these Terms and Conditions and can’t be varied. All prices are subject to change without any notice.

1. Holsteiner North America reserves the right to refuse any service to anyone or cancel any order already being placed with HNA. If an Order already has been paid, Holsteiner North America will refund the money for that order.
2. Holsteiner North America provides a Brokerage Service which makes frozen semen available to NA Breeders. All semen sales are either by contract, straw or by dose. All semen sales are final upon delivery. No money back guarantee or product exchange after payment was received. Semen will be shipped after payment is received. Storage charges may apply.
3. All orders placed are subject to the laws and jurisdiction of Erie County Court of New York.
4. Holsteiner North America is a Brokerage Service and not the Producer of the frozen semen.

5. Holsteiner North America does not guarantee viability, fertility, availability and semen to be free of diseases.
6. Holsteiner North America does not provide any Life Foal Guarantee or contract such of or a Guarantee of Pregnancy.

7. Holsteiner North America is not liable for any frozen semen that has been delivered and is in Customers, Customers Veterinarian or Customers person of trust possession.

8. Holsteiner North America needs to know of any damaged or missing straws, damaged or faulty equipment within 12 hours of arrival. Any claims after that will not be honored.
9. Holsteiner North America is liable for damage of frozen semen when shipped in their own shipping tanks.
10. Holsteiner North America will not be liable for Customers Equipment used to ship frozen semen. Customer will make their own shipment arrangements and insurance when using their own Shipping tanks.
11. The buyer is responsible for choosing and advise professional personal to handle the purchased semen. Holsteiner North America will help find such personnel.
12. Holsteiner North America advises strongly to follow protocols that will prevent damage or harm to the frozen semen straws such as thawing in extender or thawing straws in a sterile bag to protect any semen spill of damaged straw.
13. Holsteiner North America will provide thawing instructions with each shipment. All frozen semen that are sold to Holsteiner North America have an Industry minimum Standard of 250 mio progressive motile sperm cells, which, upon PROPER thawing and evaluation show at least 30% post thaw motility.
14. Buyer agrees to hold harmless Holsteiner North America and/or any semen distribution agents for Holsteiner North America for any injury or illness to mares associated in any way with the insemination of frozen semen provided by Holsteiner North America.
15. In purchasing from Holsteiner North America website, you are agreeing to the terms and conditions
    outlined above.